Diversity is an organizational priority set by our Chairman. We believe that the more our company—including all levels of our workforce, our franchisees and our suppliers—reflects and engages the global marketplace in which we operate, the more we'll be able to satisfy our customers. We do that with a "Believe in All People" attitude. We trust in positive intentions and believe everyone has the potential to make a difference. We actively seek diversity in others to expand our thinking and make the best decisions. We coach and support every individual to grow to their full capability.
Progress in our diversity initiatives is a business priority and the work of everyone in our system. Each of our brands sponsor leadership initiatives focused on recruiting and developing high-potential diverse talent. Additionally, part of increasing diversity is engaging our people in the discussion to build know how and gain commitment. In 2012, we hosted 30 companies, 15 educators and more than 80 Yum! leaders in two Diversity Experience Sessions to drive positive impact throughout Yum! and in the broader community.
Diversity and Inclusion is about unleashing the power of people! Creating an environment where ALL people feel valued and supported, allows the focus to be on the work that leads to more engagement, innovation, execution and positive business results.
Recruitment and Retention
Yum! has a highly intentional recruitment program with a goal of 50% diverse candidate identification. It focuses on:
- Hiring top, diverse talent post MBA and early in their careers via the Consortium for Graduate Study in Management
- Building dynamic, and robust partnerships with the National Society of Hispanic MBAs (NSHMBA), the National Association of Women MBAs (NAWMBA), the Women's Foodservice Forum (WFF), the Multicultural Foodservice and Hospitality Alliance (MFHA) and the National Urban League Young Professionals (NULYP)
- Leveraging online business networking tools (i.e., LinkedIn), including minority sites, to communicate our job openings to key diversity groups and associations
More than 76% of our U.S. Company operations hires in 2013 were either women or minorities, while over 40% of our Director level hires were minorities. Internationally, women held 29% of Director-level and above positions in 2012, up from 24% in 2011.
Our goal is to continue developing and increasing female leadership across the organization with emphasis on the General Manager representation in our international business. In 2013, we continued our efforts to create and execute temporary international assignments for female associates to build know how, capability and bench talent strength. Yum! set a bold international goal of developing 15 females for leadership positions within the International organization and is committed to doing so using breakthrough methods and experiences.
Since 2012, we have hired and/or promoted four female General Managers to run our International business units. To ensure this positive progress continues, we have continued the use of our General Manager development program that will create a strong diverse talent bench.
Diversity is also a standing part of our quarterly Business Reviews. We focus on providing robust growth opportunities through broadening experiential and developmental assignments. In 2013, we continued to focus on building learning experiences that increase our multicultural competency, improve our communication skills, build better teams and drive creativity and innovation. Yum! is an active partner in the Conference Board Global Chief Diversity Officers Council, a network of diversity practitioners who meet regularly to discuss global diversity best practices. In Louisville, Yum! helped start a chapter of MBA Women International with one of our executives serving as the chapter's first President.
Our franchisees are committed to diversity, and in some cases are blazing a trail for women in their own markets. The Americana franchise group in the Middle East was the first restaurant company to employ women in the back of house in Saudi Arabia. Americana also staffs call centers in Riyah and Jeddah with women.