We invest in delivering superior customer service and satisfaction, which we refer to as Customer Mania. Annually, we train our associates around the globe to become Customer Maniacs, empowered to do whatever they can to serve and satisfy our customers. This makes business sense and helps our associates to build relevant business and customer-interaction skills. Our focus on Customer Mania starts with developing our people and their leadership skills.
How We Lead
At Yum!, we believe that everyone is a leader. We expect our associates to strive for breakthrough results in their piece of Yum!, as well as develop themselves and their teams. Regardless of position within our system, we coach and support every individual to grow to their full potential.
Our How We Lead principles are:
- Step Change Thinkers: Using innovative and unconventional approaches to achieve breakthrough results
- Know How Builders: Seeking and sharing information to grow the business
- Action Drivers: Achieving breakthrough results by pushing beyond current possibilities
- People Growers: Building world class capability by developing ourselves and others
- How We Win Together: Walking the talk of our culture